The Order Policy serves as a comprehensive guide for our valued customers at Lakshita, ensuring an efficient and transparent shopping experience. To uphold the integrity of our transactions, we present the following comprehensive guidelines governing the ordering process. These directives are binding for both our esteem customers and our company.

PLACING AN ORDER

To initiate an order placement with Lakshita, please adhere to the following protocol:

• -Access our website and log in to your account.
• -Select the desired items and add them to your shopping cart.
• -Conduct a meticulous review of your order, meticulously examining product details, quantities, and prices, prior to advancing to the checkout stage.
• -Upon satisfaction with your order, proceed to complete the checkout process by furnishing accurate shipping and billing information.

It is imperative to follow these steps diligently to ensure the seamless processing of your order. Any deviation from these outlined procedures may result in delays or complications in the order fulfillment process.

ORDER CONFIRMATION

Upon successful placement of order, customers will receive a detailed order confirmation email and WhatsApp notification containing comprehensive purchase details.

Customers are expected to promptly review the order confirmation and notify Lakshita of any discrepancies or concerns.

HOW CAN I CANCEL MY ORDER?  

We acknowledge that circumstances may arise prompting you to cancel your order. To streamline this process and alleviate any potential complications, we adhere to a straightforward cancellation policy.

• -Orders can only be cancelled prior to dispatch. In the event of prepayment, a full refund will be issued to the original payment source. In case of order cancellation post dispatch, amount will be credited into the customer's Lakshita wallet. 
  

Recognizing the importance of expeditious processing, any cancellations to orders must be submitted within four hours of order placement.

Customers must promptly contact our dedicated customer service team for cancellations. However, please note that changes for orders is not possible.

PRICING AND PROMOTIONS

• -The prices listed on our website at the time of purchase are considered final.
• -Promotional offers and discounts are subject to specific terms and conditions outlined in the promotion details.

PAYMENT METHODS

Lakshita accepts various payment methods, including UPI, credit and debit cards, net banking, wallets, and cash on delivery.

• -To minimise the risk of non-authorised access, your credit card/ debit card/ net banking (mobile or internet) details will be encrypted.
  
• -Other than where payment is by cash of delivery, the payment will be due and payable immediately at the time of placing of the order.
• -When you click "Authorise payment ", you are confirming that the credit card is yours.

Credit cards and debit cards are subject to verification and authorisation by the card issuing entity. If the entity does not authorise the payment (either by credit card / debit card / bank transfer), we shall not be liable for any delay or failure to deliver and we will be unable to conclude any contract with you.

STEPS TO USE LAKSHITA WALLET

1. Browse our collection on our website at https://www.lakshita.com/ and add your favorite items to your shopping cart.
2. Click on "ORDER NOW".
3. Enter your mobile number and securely verify it with the OTP (One-Time Password).
4. Loyalty/wallet points will be automatically applied. If you wish to remove them, simply click on the corresponding option.
5. Select your shipping address for seamless delivery.
6. Proceed to payment selection and complete your order with ease.
7. You will receive notifications for each step of the process to ensure a secure and seamless experience.

Please Note : Amount issued in the customer's Lakshita wallet can only be used for online purchases. 

For any further assistance, please don't hesitate to reach out to us via:

Mobile: +91­ 7042626528

Toll-Free: 1800-111-005

WhatsApp: (+91) 8586980157

Email: care@lakshita.com

We're grateful to assist!

TAX

All purchases done through the website are subject to all  taxes including but not limited to GST, duties, cesses, etc., imposed on orders based on the shipping address in accordance with applicable law and regulations.

AVAILABILITY OF PRODUCTS

• All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of product(s) or an item becomes unavailable after order placement, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order.

Customers may choose to substitute the out-of-stock item with a similar product, await restocking, or receive a refund for the unavailable item.

ORDER PROCESSING TIME

• -Orders are typically processed within 1-2 business days following confirmation of payment.
  
• -Orders placed on weekends or holidays will be processed on the next business day.

ORDER PROCESSING REFUSAL

 

• -We retain the authority to withdraw any product from our website at any given time and to modify or eliminate any material or content therein.
• -While our intention is always to fulfill orders promptly, there may arise extraordinary circumstances necessitating the refusal of order processing subsequent to the issuance of the Order Confirmation. Such discretion is reserved and may be exercised at any juncture. Neither shall we be held liable to you nor to any third party for the removal of any product from our website, or for the alteration or removal of any material or content, nor for the refusal to process an order subsequent to the dispatch of the Order Confirmation.

Moreover, we maintain the right to restrict your access to our website and/or any of its functionalities, or to deactivate your account, should your conduct contravene these terms and conditions and/or any applicable laws, or if sufficient grounds exist to suspect misuse, abuse, or fraudulent activity associated with our website and/or its functionalities.

HOW CAN I TRACK MY ORDER?

• -Upon dispatch, customers will receive a shipping confirmation WhatsApp message containing tracking information to monitor the progress of their orders.
• -Customers can utilize the provided tracking number to conveniently track their orders on our website or the carrier's platform to monitor your order's progress.

SHIPPING METHODS

We offer a standard shipping option with an estimated delivery within 5-7 business days.

ARE THERE ANY ADDITIONAL CHARGES FOR SHIPPING?

We are pleased to provide complimentary shipping services.

SERVICE AVAILABILITY

Presently, our shipping services are limited to locations within India only.

Certain regions may be deemed non-serviceable for delivery. Please verify accessibility by entering the pin-code on the product page.

ADDRESS ACCURACY

It is imperative to ensure the accuracy and completeness of your shipping address.

Lakshita assumes no liability for orders dispatched to incorrect contact information or incomplete/incorrect addresses provided by the customers.

DELAYS AND EXCEPTIONS

While our endeavor is to adhere to stipulated delivery timelines, unanticipated factors such as inclement weather, natural calamities, or carrier delays may impede timely delivery.

• -Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.
• -If for any reason we are unable to comply with the delivery date, we will inform you of that situation and concerted efforts will be made to rectify the situation.

For the purpose of these Conditions, the "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.

LOST OR STOLEN PACKAGES

Lakshita bears no responsibility for packages deemed lost or stolen subsequent to carrier confirmation of delivery. It is incumbent upon customers to ensure the availability of a recipient or designate a secure delivery location.

RETURNS DUE TO NON-DELIVERY

In the event of a package being returned due to non-delivery (e.g., erroneous address), customers assume responsibility for additional shipping costs incurred for package reshipment.

• -It is imperative for both Lakshita and its customers to adhere strictly to these policies and procedures to ensure a seamless and satisfactory shopping experience. Any deviations from these guidelines may result in consequences outlined in our terms of service.
  
• -Lakshita reserves the right to amend or terminate this policy at our discretion, with due notification provided to affected parties.
  
• -Any disputes arising from the interpretation or execution of these terms shall be resolved through arbitration in accordance with the laws applicable in the jurisdiction of Lakshita's headquarters.

If you have any inquiries or issues, we urge you to contact us. Our committed team is available to assist you throughout the process. You can reach us via our toll-free number 1800111005, WhatsApp at +91 8586980157, or email at care@lakshita.com. Our team operates from Monday to Saturday, 10:00AM to 11:00 PM, and is prepared to offer the necessary support and guidance.