Exchange and Return Policy
Lakshita – Exchange and Return Policy
At Lakshita, we value our relationship with you and strive to offer a hassle-free and enjoyable shopping experience. To ensure your satisfaction, we provide exchange services. Please take a moment to familiarize yourself with our terms and conditions outlined below.
We understand that you may wish to exchange merchandise, and you may be eligible for an exchange under the following criteria:
Conditions for making an exchange:
Exchange of fresh or discounted merchandise are accepted within 21 days of delivery, with any article available on our website.
The merchandise being exchanged must be in its original condition, with the bill and barcode tag intact, and should not have been used, washed, or altered.
In case of a lower value item, the extra amount will be credited to your Lakshita wallet (valid for 12 months from the credited date). For higher value items, an additional charge will apply.
Products under any offer (e.g., Buy 2 get 20% or Buy 3 get 50%) will be dispatched once the returned merchandise is delivered to our warehouse (HO).
Please note that for online purchases, items can only be exchanged through our website. Exchange at our physical stores is not possible.
If you do not find your desired article and wish to initiate a return, you can request a return by contacting our customer care team via Call/WhatsApp/Email ( 91 7042626528 or Toll Free: 1800-111-005/ firstname.lastname@example.org) After a quality check, the refund will be initiated within 48-72 business hours to your Lakshita Wallet and it can be used within a period of 12 months.
Conditions for making a return:
Returns of fresh or discounted merchandise are accepted within 21 days of delivery.
You must initiate the return request before the established deadline.
The merchandise being returned must be in its original condition, with the barcode tag intact, and should not have been used, washed, or altered.
In case you receive a damaged /defective product, you must raise a request within 24 hours of receiving the order. No request shall be entertained after 24 hours.
Please note that for online purchases, items can only be returned through our website. Return at our physical stores is not possible.