Frequently Asked Questions

Yes, there are additional benefits which includes giveaways, special offers, new styles notification, process returns on the website, save your cart items, track new orders and returns from the website, live chat with customer care executive and Saves your personal details such as (number, address) which saves your time while checking out.

No, guest users can also shop at lakshitaonline.com

The Lakshita wallet is a new wallet management system introduced by Lakshita to save time, energy, and money. The Lakshita wallet allows you to securely keep your amount, which you can use at any time within a year. It could be used if you are unable to decide on the products while returning, which could be used for future purchases. The Lakshita wallet feature can be found under the Feature Tab "My Account". The amount credited will be reflected in your wallet within 24-48 hours Cancellations.

The estimated delivery time will be between 2-8 working days, depending on the delivery address. Bear in mind that deliveries are only made on working days. Shipping is free of cost.

    • You will receive email and SMS updates on the status of your order. For both registered and not- registered users, click on the "Order information" link in the confirmation email and SMS to track your order. You can also track your order on lakshitaonline.com under "my orders" if you’re a registered user.
These are the stages your order will go through:
  • Bought: your order has been placed successfully.
  • Being processed: we’ve received your order details.
  • Being prepared: your order is being prepared in our warehouse.
  • Sent: your order has already left our premises.
  • Collected by courier: Your order is on its way and will be delivered soon.
  • Delivered to customer: your order has been delivered.

RESTRICTIONS-We try to reach all parts of India from lakshitaonline.com. Lakshita tries to reach out to all parts of India. If there are any delivery restrictions on your address, you will see them at the time of purchase.

We accept Visa, Mastercard, American Express, gift cards, Rupay, Netbanking, UPI, Wallets Cash on delivery

The security of the information our customers submit on lakshitaonline.com is one of our highest priorities. At lakshitaonline.com, we invest huge amounts of resources and use the latest technologies so that your payment details are processed in a secure environment.

On lakshitaonline.com, you can find new products every week, just like in our stores. If the item you want has sold out, but it has the symbol, you can register your email address and we will let you know as soon as it becomes available, usually within 15 days of your registration. This process does not reserve the item.

To help you find your size, we provide size charts that show product dimensions for each size.

You can find information on how to care for your garments on our website in the MATERIALS AND CARE option of each item, as well as on the garment labels.

Here is some additional advice for each type of fabric used:

• Cotton

Due to its hygroscopicity and morphology, items made from this fibre provide natural comfort and a pleasant feel, making it the ideal choice for garments that come into direct contact with the skin. It can be washed by conventional methods, provided that the colour and finish permit it, according to the symbols and instructions on the label.

• Tencel

This is an artificial cellulose fibre. It offers an exceptional combination: smooth, strong, cool, absorbent, and barely any tendency to pill. It doesn't tend to crease or shrink, and can be easily ironed.

• Wool

As this is a natural fibre, it has a high degree of moisture absorption, it is flexible and has good insulating properties for protection against the cold. Woollen items do not crease easily, they are soft to the touch, warm, and suitable for autumn and winter garments. If pilling develops, the bobbles can be easily removed. Bear in mind that it shrinks by felting and should be washed by hand, at low temperatures, or dry cleaned, always following the washing instructions on our label.

• Polyester

This is a very hard-wearing, versatile synthetic fibre, with low moisture absorption, that can accumulate static electricity. Easy care, it does not shrink or crease when washed, and it dries rapidly, although it can develop pilling. If this happens, pills can be removed by cutting the fibres.

• Linen

This natural fibre provides a comfortable fresh feeling. It is strong, with little elasticity, and very absorbent, which is why it is common to see it in our summer garments. We usually recommend washing it by hand, as it has a strong tendency to shrink and crease.

• Silk

Natural fibre with a very characteristic feel and sheen. Good moisture absorption. Cannot be washed at high temperatures, or spun, therefore it is not advisable to dry it in a tumble drier. We usually recommend dry cleaning, and when ironing, always place a cloth over it.

• Down and padded jackets

Garments with both natural fibres and synthetic fibres can be washed by machine. We recommend turning the item inside out and closing zips and hook and look straps. Drying is very important, to avoid the feathers clumping. You can use a tumble dryer.

• Avoid colours fading

Due to the dying processes used, some of our garments can fade more than others. To advise you in advance of this, we mark the labels of these garments with a WARNING. • Garments with decorative detailing We recommend removing any detachable detailing from the garment before washing it, whenever possible.

• SHOPS AND COMPANY

GENERAL INFORMATION-We have provided STORE LOCATOR where you can consult our stores' addresses, telephone numbers and sections .

  • If you have any queries or suggestions, please contact us through any of the Customer Service channels, and we will be pleased to help you.
  • AVAILABILITY OF A PRODUCT- If the item you are interested in is not available in store, but it is on lakshitaonline.com, ask our staff and we will help you to buy it using our system.
  • We do not accept reservations for in-store items.
    • Is LAKSHITA An Indian Company?
Yes! Lakshita is a Pvt ltd company based in India. We have multiple outlets all over North India.
    • Where Can I Buy Products in India?
Lakshita has an online platform which delivers products across India “lakshitaonline.com”, also we have multiple outlets all over North India.
    • Are Products Available Internationally?
No! Lakshita does not deliver products internationally currently.
    • Are Gift Vouchers Available At The Stores?
We have a points system every time a purchase is made in which the points deducts the amounts from the total bill whenever the buyer wishes too.
    • Are All Products Handmade?
We have a wide variety of styles or products made using both handmade and machine made.
    • Do Sizes Conform to International Norms?
We follow the actual size measurements of our products which could be found in our size guide.
    • How Do I Shop Online?
You can visit lakshitaonline.com where we deliver products across India. You can also use our call to place the order feature by calling our customer care team.
    • How Will I Know If You Have Received My Order?
We will send you notifications via sms and email through your order journey.
    • How Do I Check My Order Status?
At the time of the purchase, you will receive an SMS and an email confirming the order with a link which will enable you to track it. You can also track it by visiting lakshitaonline.com under my order by simply putting in the order number.
    • Is It Safe To Use My Credit Card Online ?
We do not store credit card information on our website. Your credit card information is safe with our payment solution providers – CCAvenue and PayU.
    • What If an Item Is Out Of Stock?
If a product is out of stock, you will see it on the website. You can send a request via emails or by calling the customer care team and we will notify you as soon as the product is available. You can call any of our outlet stores too if the product is not available at lakshitaonline.com
    • Do I Have to Sign Up for an account To Buy Something at lakshitaonline.com
Lakshita allows both guest and registered users to buy products from lakshitaonline.com
    • from where the products will be shipped?
All lakshita orders are shipped from our warehouse which is in Uttar Pradesh. To make your shopping experience as easy as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.
    • How Long Will It Take to Receive My Order?
The estimated delivery time will be between 2-8 working days, depending on the delivery address. ETA for Delhi NCR orders is 1-2 days. Bear in mind that deliveries are only made on working days.
    • Which Countries Do You Ship To?
Lakshita does not deliver products Internationally currently.
    • Do You Offer Expedited Shipping?
No. Currently we are unable to offer overnight or expedited delivery service.
    • How Is My Order Shipped?
All Lakshita orders are shipped within 24 hours from the warehouse to door to door, Delivery and via a number of shipping companies within India from our warehouse in Uttar Pradesh, India to your provided shipping address.
    • Do You Ship Backorders?
No, we do accept backorders currently.
    • Will Everything Ship Together?
Yes. Because we do not process backorders, whatever is in the stock will be shipped together.
    • Can I Ship Different Items in My Order To Different Shipping Addresses?
No. This service is unavailable at lakshitaonline.com currently.
    • What Are The Shipping Costs?
The shipping is free
    • How do I track my order?
At the time of the purchase, you will receive a sms and an email confirming the order with a link which will enable you to track your order or you can track your order by visiting lakshita.com under my order by simply putting the order number.
    • Can I Change My Shipping Address After Placing My Order?
Yes ,lakshita provides you an option to change the address before it is shipped which takes an average of 24 hours.
    • Why Was My Package Undeliverable?
Incorrect Address, Address Format, Failed Delivery Attempts and Refused by Recipient are the reasons why the product was undeliverable. Lakshita request the customers to be very careful while putting the address at the time of checkout
    • How Do I Contact Customer Service?
You can contact us via call, whatsapp and email.Mob: +91 70426 26528Toll Free: 1800-111-005Timing : 9:30 AM to 5:30 PMcare@lakshitaonline.com
    • How Do I Remove My Name from Your Email List?
As soon as you register with us we send an email thanking you for subscribing to our website in which we give you an option to stop receiving future notifications.
    • Will You Share My Information with Others?
Lakshita believes and protects customer privacy with utmost care. Therefore customer information is extremely discrete for the company.
    • Can I Email My Order?
Yes. You can place an order by putting a request via email.
    • Can I place an order over the call?
Yes. You can place an order by putting a request via call.
    • If I Have Problems with My Order, Whom Should I Contact?
You can contact our customer care team via email, call from Monday-Saturday (9:30-5:30).
    • How Can I Modify My Order?
Lakshita allows you to modify your order by saving your selected products in the cart. You can add or delete whatever product you like to buy by simply going on the cart. Please note: Lakshita only allows you to modify the order before it is placed
    • How Can I Cancel My Order?
Lakshita allows you a period of 10 hours from the time of purchase to cancel the order to receive full refund on cancellation. You can raise the cancellation request via email and call.
    • What Is Your Return Policy?
Lakshita follows 21 days return policy for all fresh products and 15 days return policy for discounted/sale products.
    • When Will I Receive a Refund for My Returned Products?
Lakshita follows a very strict no refund policy. If you feel you have a special case, then you can contact us via same. Special approval will be provided to avail 100% refund if the problem is genuine.
    • How Do I Exchange an Item?
You can exchange any item at lakshita if it gets approved by the quality check department. You can raise the exchange request via email and call.
    • How do I place a return/exchange request on Lakshita’s website?
If you wish to return or exchange a product on Lakshita, on weekdays from 9:30 am until 17:30pm, excluding all national holidays, you can contact us by phone (Toll-free number- 1800111005 or Mob number-7042626528), email(care@lakshitaonline.com), or WhatsApp(7042626528).Alternately, you can use our website to create a return request by following the simple instructions listed below.
    • I have created a Return request. When will the product be picked up?
We will arrange the pickup of your return products in 3-4 business days.
    • Can I return or exchange the products I ordered during Lakshita’s Sale? 
Yes, you may return any item you purchase from our website.
    • What should I do if I receive a damaged/defective/incomplete/wrong order from Lakshita?
Please inform us within 24 hours through phone (Toll-free number-1800111005 or Mob number- 7042626528), email(care@lakshitaonline.com), or WhatsApp (7042626528).A special approval will be given if the reason is satisfactory.Any such complaint raised after 24 business hours of receiving the order will not be considered.
    • How long will it take for me to receive refund of my return product?
We will receive the return shipment in 7 business days after it gets picked. It will take 24 hours to get the quality passed, and once it is approved, it will take 48 business hours to get the amount credited to your Lakshita Wallet.