Payment & Refund policy
What is the Lakshita Wallet and how do I use it?
To use your Lakshita Wallet for placing an order, please follow these steps:
Click on this link https://www.lakshita.com/account/login to log in to your account using your email ID.
Once logged in, follow the steps below to use wallet money:
a) Select the desired product and click on "ADD TO CART."
b) Click on "VIEW CART."
c) After 5-7 seconds, an option labelled "PAY FROM WALLET" will become visible above the "CHECKOUT" button. (The wallet money will be adjusted under the discount code).
d) Select "PAYMENT" and "BILLING" options.
e) Click on "PAY NOW."
Your order will be placed using funds from your Lakshita Wallet.
Please note that if your wallet money is not utilized or your order is not confirmed, do not hesitate to contact our Customer Care Team for immediate assistance. You can reach us at ✆ Mob: +91-70426 26528 or Toll Free: 1800-111-005. We are here to help you!
What are the refund options?
Lakshita strictly follows a "No Refunds" policy. However, we offer Lakshita wallet credits that can be used within a period of 12 months.
What if I have a special case?
While Lakshita maintains a "No Refunds" policy, we understand that exceptional circumstances may occur. If you believe you have a genuine case (such as a defective, damaged, or missing item), please contact us to discuss your situation within 24 hours of delivery. With special approval, a 100% refund may be granted in such cases, which will take 3-5 business days to process.
We are dedicated to ensuring 100% customer satisfaction. If you have any further inquiries or concerns, please do not hesitate to reach out to us. We are here to assist you.
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NOTE- In case your wallet money is still not used, or your order is not confirmed please do not hesitate to reach our Customer Care Team through ✆ Mob: +91¬ 70426 26528 or Toll Free: 1800-111-005 to get instant assistance. We would love to help you!